Client – “This business simply would not survive without Mary! She is here first thing in overworkedthe morning, she’s here last thing at night, she does all the books, all the staff come to her when things go wrong”

Coach – “So why do you think we are in the financial mess that we are in right now?”

Client – “Mary is snowed under – she is bringing the books home at night getting the accounts ready for the accountant for 2012”

Coach – “Interesting, how come you do not know your financials yourself, every week?”

Client – “Thats Mary’s area”

Coach – “what system are you using for accounts, and also what system do you have to testing and measuring and what KPI’s do you have in place”

Client suddenly realises that he is not in control of the business and that his over reliance on Mary has got him into this situation.

This is a true story. Mary was not a bad person, she was 100% committed to the cause. The problem with Mary was that she lived in a world of fear. Fear of losing her job. Fear that if she showed someone else how to do a job, that she would be out of a job. Fear that if a system was put in place, she would not be needed, Fear that by putting an accounts system in place she would lose control.

Mary did not realise that the business had grown over the years and that she could not do everything. The business needed systems and it needed resource but Mary was trying to do it all. And by this stage she was not managing anything well and the business was in decline. But very often the owner, who has come to rely so heavily on Mary, is afraid to upset her. Not good!

Remember – it is your business. You must take responsibility for Mary, for what she does and how she does it. Yes it may be difficult but ignoring it will cost you your business.

Systems ran by people are what successful businesses are run you. How many systems do you have?

About the author,

Hi I’m Derek O’Dwyer. I have been an ActionCOACH for the last 18 years. I live in Clare and work with businesses around Ireland to take their business to the next level. I am passionate about business and providing help and advice. In the past 18 years I have worked with over 400 business owners helping them and their business. I adapt my coaching depending on what you and your business need. I find that each coaching relationship is different but as long as we understand that we have a common objective with timescales, positive things happen quickly. I am a firm believer i the concept of “what you can measure you can manage” and “what you measure you can improve”. Key performance indicators and accountability form the bedrock of my coaching platforms. If making more money from your business, working less hours in your business and having a great team running your business then it’s worth having a discussion with me. If you are willing to implement changes I will be there to help every step of the way. In terms of personal accolades and recognition I have been awarded ActionCOACH of the year in Ireland every year for the last ten years In 2019 I was inducted into the ActionCOACH Global Hall Of Fame I was global Rookie Coach of The Year in 2002 having achieved remarkable success as the first ActionCOACH in Europe. Many of my clients have also received awards from their peers for their business improvements.