A manager complained to me recently that the team she was responsible for were not doing what they were asked and they were all useless.

“interesting” I immediately thought and asked her how long they had all worked for the organisation. It turns out that they all had at least 10 years experience.


It turned out that the team were very frustrated and disillusioned as well and some of this was because of their manager.

To get a better understanding of the type of people we were dealing with and the dynamic between them, I asked the team to complete a Behavioural Profile called DISC – it is something we use with all our clients and their teams.

The results immediately allowed me to focus on some of the causes of the problems within the organisation.

It turned out that the manager was a very direct, take no prisoners, authoritarian type of person while her team were far more people orientated, risk and change averse and their highest motivator was security. These aspects of their profile were all being challenged in the wrong way by the manager and this was evident from the results they were achieving.

It was not that the team were bad, they just lacked some leadership and some management from a person who understood her team.

Over the next few weeks we will be working with this team to improve their understanding of each other, understanding how to communicate with each other in a more focused and positive way and help them to all work together for the betterment of the company.

The company has very high standards and its targets for the year do challenge people to improve and get better. The manager in question here has to improve in her learning and become a better leader. This is all possible.

If you would like to see how DISC Behaviour Tools can improve your business, please get in touch with us today.

About the author,

Hi I’m Derek O’Dwyer. I have been an ActionCOACH for the last 18 years. I live in Clare and work with businesses around Ireland to take their business to the next level. I am passionate about business and providing help and advice. In the past 18 years I have worked with over 400 business owners helping them and their business. I adapt my coaching depending on what you and your business need. I find that each coaching relationship is different but as long as we understand that we have a common objective with timescales, positive things happen quickly. I am a firm believer i the concept of “what you can measure you can manage” and “what you measure you can improve”. Key performance indicators and accountability form the bedrock of my coaching platforms. If making more money from your business, working less hours in your business and having a great team running your business then it’s worth having a discussion with me. If you are willing to implement changes I will be there to help every step of the way. In terms of personal accolades and recognition I have been awarded ActionCOACH of the year in Ireland every year for the last ten years In 2019 I was inducted into the ActionCOACH Global Hall Of Fame I was global Rookie Coach of The Year in 2002 having achieved remarkable success as the first ActionCOACH in Europe. Many of my clients have also received awards from their peers for their business improvements.