I Know, I Know, I Know and therefore I am not listening…
How many times have you had a discussion with a team member about their performance, conscious of the fact that they are nodding in agreement, but silently saying to themselves that “they know it all” and therefore, are not listening, not taking in the feedback and more than likely, not going to make any change to their work.
It is very frustrating.
“I Know” are 2 of the most dangerous words in life – They close your brain off from learning anything new, they deprive you of new opportunities to learn, they prevent you from improving the quality of your life and if you are a business owner, they can deliver you a team of mediocrity that takes your business nowhere.
I challenge you. Next time you find yourself saying that or next time you hear it from a team member, stop.
Let me give you an example. I was recently speaking to a sales exec about their performance. They had been in sales for 20 years, so as far as they were concerned they knew it all about sales. This same individual was performing at about 60% of the average sales person in the business but they could not see it. They could not see that their 20 years of experience was in fact 1994 repeated 20 times. they could not see that the world around them had changed. They had not adapted themselves.
Rather than them saying “I Know” they need to replace this with “I can sell but how good am I at it, really?” Everyone needs to say this because there is always room for us to improve.
Focus your team on getting better. Focus yourself on getting better.
The more you learn, they more you can earn. Call me on 087 222 0720 if you want to learn and earn more.